Downrigger Shop ships fishing tackle throughout Australia and to many international destinations.
Stocked items are normally dispatched within 1–3 business days of receiving payment.
If there is an unexpected delay or an item cannot be supplied, we will contact you using the details provided with your order.
Shipping options and charges are displayed at checkout based on the products in your order and delivery destination.
Depending on the size and type of product, orders may be sent by Australia Post or another suitable carrier.
Where tracking is included with the selected service, tracking details will be provided after dispatch.
Some small, lightweight products may be sent using an appropriate postal or registered-mail service where this provides a practical and economical delivery method.
Rods, downriggers and other large or unusual items may require a different freight service from smaller tackle.
Where additional arrangements are required, we will contact you.
We ship many products internationally.
Available destinations, services and shipping costs may vary depending on the product and destination.
International orders may be subject to customs processing, import duties, taxes or other charges imposed by the destination country. Unless otherwise stated, these charges are the customer's responsibility and are not included in the product or shipping price paid to Downrigger Shop.
Customs and international postal processing can also cause delays outside our control.
Any delivery timeframe provided by us or a carrier is an estimate unless expressly stated otherwise.
If an order is substantially delayed, lost in transit or appears not to have been delivered, please contact us so that we can investigate with the carrier.
Please check your delivery address carefully before submitting your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Additional delivery costs resulting from an incorrect address supplied by the customer may be payable by the customer where appropriate.
If an item appears to have been damaged in transit, please contact us promptly and provide your order details and photographs of the item and packaging where possible.
Your rights in relation to damaged or faulty products are set out in our Returns & Refunds Policy and under Australian Consumer Law.
For shipping questions, contact:
Downrigger Shop
Unit 38, 25 Marshall Street
Manly NSW 2095
Australia