We want you to be confident when purchasing from Downrigger Shop. If there is a genuine problem with a product you have purchased from us, please contact us and we will work with you to resolve it.
Please choose carefully, as Downrigger Shop does not generally accept returns or provide refunds or exchanges where you have simply changed your mind, ordered the wrong item, found the item cheaper elsewhere, or no longer require the product.
This does not affect any rights you may have under the Australian Consumer Law.
Where mandatory consumer protection laws in the customer's country provide additional cancellation or return rights, those rights will continue to apply.
If an item arrives damaged, is faulty, is significantly different from its description, or you receive an incorrect item, please contact us as soon as reasonably possible.
Please provide your order number, a description of the problem and, where possible, clear photographs showing the item and the issue.
Depending on the circumstances, we may need to inspect or assess the product before determining the appropriate remedy.
Where a product does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the problem.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Fishing rods are lightweight, high-performance products that can be damaged by impacts, excessive loads and incorrect handling.
Damage caused by misuse, accidental impact or other external forces is not considered a product defect. This may include, but is not limited to:
impact with ceilings, fans, doors, vehicles or other objects;
rods being stepped on, crushed or otherwise subjected to accidental damage;
high-sticking or excessive bending beyond the rod's intended operating range;
incorrect assembly, storage, transport or use;
damage caused by using the product outside its intended purpose or specifications.
If a rod is claimed to be faulty, we may request photographs and other information about how the damage occurred and may require the rod to be returned for assessment.
This section does not exclude any rights that apply where a rod has a genuine manufacturing fault or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Please contact us before returning any product.
For products that can reasonably be posted, customers may initially be responsible for arranging the return so that the product can be assessed.
If the product is confirmed to have a problem covered by the Australian Consumer Law, Downrigger Shop will reimburse reasonable return postage costs where required by law.
If assessment shows that the product is not faulty and the damage or issue is not covered by the Australian Consumer Law, return, inspection and redelivery costs may be the customer's responsibility where applicable.
We recommend using a tracked postal service for any item returned to us.
Do not send a product back without first contacting us.
Once a return has been authorised, it should be sent to:
Downrigger Shop
Unit 38, 25 Marshall Street
Manly NSW 2095
Australia
Please include your name and order number with the return.
Where a refund is required, it will generally be returned to the original payment method.
The time taken for a refund to appear in your account after it has been processed will depend on your bank or payment provider.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
This returns policy operates in addition to, and does not limit, any rights or remedies available to you under the Australian Consumer Law.