Last updated: August 2026
Downrigger Shop is operated by Stelco Pty. Limited (ABN 25 003 774 472) ("Downrigger Shop", "we", "us" or "our").
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
When you use our website, place an order, contact us or subscribe to our communications, we may collect information including:
your name;
billing and delivery address;
email address and telephone number;
order and transaction information;
correspondence with us;
information you provide when making an enquiry, return or warranty claim; and
technical information such as your IP address, device, browser and activity on our website.
Payment information is processed through our payment providers. We do not generally receive or store your complete payment card details.
We may use personal information to:
process and fulfil orders;
take and process payments;
arrange delivery and provide tracking information;
respond to enquiries;
administer returns, refunds and product claims;
prevent fraud and protect our business and customers;
maintain business, taxation and transaction records;
operate, maintain and improve our website;
understand how customers use our website and marketing;
comply with our legal obligations; and
send marketing communications where you have consented or where otherwise permitted by law.
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you product news, fishing content, promotions and other Downrigger Shop updates.
You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending service messages relating to an order or enquiry.
Our online store is hosted by Shopify.
We also use third-party providers to help operate our business, including payment processors, email and marketing services, analytics and advertising services, fraud-prevention services and postal, freight and delivery providers.
We provide these organisations with information where reasonably necessary for them to perform their services.
Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and, where applicable, measure or personalise advertising.
Your browser and any privacy controls provided on our website may allow you to manage certain cookies and tracking technologies.
We may disclose personal information to:
Shopify and our website service providers;
payment and fraud-prevention providers;
Australia Post, couriers and other delivery providers;
email, analytics and marketing service providers;
professional advisers where reasonably necessary; and
government, regulatory or law-enforcement authorities where required or authorised by law.
We do not sell customer personal information as a business activity.
Some of the service providers we use may store or process information outside Australia, including in the United States, Canada and other countries in which their service infrastructure operates.
If you request delivery outside Australia, information necessary to deliver your order may also be provided to postal, freight, customs and delivery organisations in the destination or transit countries.
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, taxation, accounting, dispute-resolution and business record requirements.
You may contact us if you would like to request access to, or correction of, personal information we hold about you, or if you have a privacy question or complaint.
We may need to verify your identity before responding to certain requests.
Some information may need to be retained where required by law or for legitimate record-keeping purposes.
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal requirements. The current version will be published on this website.
Downrigger Shop
Operated by Stelco Pty. Limited
ABN 25 003 774 472
Unit 38, 25 Marshall Street
Manly NSW 2095
Australia
Email: sales@stelco.com.au